Creating a process from scratch takes time: defining stages, choosing fields, configuring automations, testing the flow. When the team needs fast results, starting from a ready-made model shortens the path.
This article brings together 15 process templates organized by industry. For each, we describe the process, list recommended stages, key fields and an SLA suggestion. All templates are available in the CaseFy marketplace and can be installed with one click.
HR
1. Onboarding
The onboarding process involves document collection, medical exams, access provisioning and new employee integration. Failures at this stage generate rework for HR and frustration on the first day. A structured template ensures nothing is missed.
- Stages: Pre-admission, Documentation, Medical exams, Access & equipment, Integration, Follow-up (6 stages)
- Key fields: Full name, national ID, position, department, start date, reporting manager, contract type
- Suggested SLA: 10 business days (from position approval to first day)
2. Offboarding
Offboarding is as important as onboarding. It involves contract termination, equipment return, access revocation and exit interview. When poorly managed, it creates labor risks and information leaks.
- Stages: Communication, Termination documents, Access revocation, Equipment return, Exit interview, Final settlement (6 stages)
- Key fields: Employee, notice date, termination type, vacation balance, reason, responsible manager
- Suggested SLA: 10 business days (from notice to final settlement)
3. Vacation request
Vacation management seems simple but involves manager approval, balance verification, financial scheduling and payroll notification. When handled by email or spreadsheet, requests get lost and legal deadlines are missed.
- Stages: Request, Manager approval, HR validation, Financial scheduling, Confirmation (5 stages)
- Key fields: Employee, requested period, available balance, cash-out option, approving manager
- Suggested SLA: 5 business days (from request to confirmation)
Legal
4. Contract approval
Contract approval involves legal analysis, clause review, counterpart negotiation and signature. Without a clear flow, contracts stall in inboxes and deadlines expire unnoticed.
- Stages: Request, Legal analysis, Clause review, Negotiation, Final approval, Signature, Archiving (7 stages)
- Key fields: Contract type, involved parties, estimated value, term, critical clauses, legal owner
- Suggested SLA: 7 business days (from request to signature)
5. Due diligence
Due diligence is the investigation process before a business decision — acquisition, investment or partnership. It involves legal, financial, labor, tax and operational analysis, with intensive document collection across multiple areas.
- Stages: Preparation, Legal analysis, Financial analysis, Labor analysis, Tax analysis, Operational analysis, Consolidation (7 stages)
- Key fields: Target company, operation type, defined scope, responsible team, deadline, value involved
- Suggested SLA: 30 business days (full scope, adjustable by complexity)
6. NDA management
Non-disclosure agreements are frequent in negotiations, partnerships and hires. The process includes request, term analysis, approval, signature and term tracking. Without tracking, NDAs expire without renewal or go unanswered for weeks.
- Stages: Request, Term analysis, Approval, Sent for signature, Signature completed, Term tracking (6 stages)
- Key fields: Involved parties, type of protected information, term, penalties, legal owner
- Suggested SLA: 5 business days (from request to signature)
Finance
7. Credit analysis
Credit analysis evaluates a client or partner's payment capacity before granting commercial credit. It involves collecting financial documents, bureau checks, analyst opinion and competent authority approval.
- Stages: Request, Document collection, Risk analysis, Analyst opinion, Authority approval, Communication to requester (6 stages)
- Key fields: Company name, tax ID, requested amount, term, credit score, opinion, approved limit
- Suggested SLA: 3 business days (from request to final opinion)
8. Expense approval
Expense approval ensures spending follows internal policy before being executed. The typical flow includes request, cost center analysis, hierarchical approval and accounting entry. Without control, reimbursements delay and budgets overrun.
- Stages: Request, Budget verification, Manager approval, Finance approval, Payment, Reconciliation (6 stages)
- Key fields: Requester, cost center, expense category, amount, justification, receipt, approver
- Suggested SLA: 3 business days (from request to payment)
9. KYC / AML (Anti-Money Laundering)
The KYC (Know Your Customer) and AML process verifies the identity and integrity of clients and partners to meet regulatory obligations. It involves collecting registration data, checking restricted lists, risk analysis and compliance opinion.
- Stages: Initial registration, Document collection, Restricted list check, Risk analysis, Compliance opinion, Approval / Rejection (6 stages)
- Key fields: Name / Company name, tax ID, PEP (politically exposed person), risk level, verification result, responsible analyst
- Suggested SLA: 5 business days (from registration to final opinion)
Compliance
10. Whistleblower channel
The whistleblower channel receives reports of irregularities — harassment, fraud, conflicts of interest — and conducts investigations with confidentiality and impartiality. The process must guarantee anonymity, traceability and response deadlines.
- Stages: Receipt, Triage, Investigation, Committee opinion, Corrective measures, Closure (6 stages)
- Key fields: Report type, severity, involved area, anonymity (yes/no), assigned investigator, investigation status
- Suggested SLA: 30 days (from receipt to closure, per best practices)
11. Data subject request (GDPR / LGPD)
Data protection laws guarantee data subjects the right to request access, correction, deletion and portability of their personal data. Companies have legal deadlines to respond. A structured process avoids fines and demonstrates compliance.
- Stages: Receipt, Identity validation, Data mapping, Request execution, Response to subject, Evidence record (6 stages)
- Key fields: Request type, subject data, legal deadline, affected systems, DPO responsible, response evidence
- Suggested SLA: 15 days (legal deadline for response)
12. Internal audit
Internal audit evaluates the effectiveness of controls, processes and policies. It involves planning, evidence collection, interviews, findings analysis and report with recommendations. Without a standardized flow, audits lose consistency between cycles.
- Stages: Planning, Evidence collection, Findings analysis, Report drafting, Validation with auditees, Action plan, Closure (7 stages)
- Key fields: Audit scope, audited period, audited area, responsible auditor, risk-classified findings, recommendations
- Suggested SLA: 20 business days (from planning to final report)
Insurance
13. Claims management
Claims management is the core process of an insurer or broker. It goes from the initial notice to settlement or denial. It involves documentation collection, inspection, technical analysis, indemnity calculation and communication with the insured. Delays generate complaints and regulatory penalties.
- Stages: Claim notice, Document collection, Inspection / Survey, Technical analysis, Indemnity calculation, Approval, Settlement / Denial (7 stages)
- Key fields: Policy number, claim type, occurrence date, estimated value, assigned surveyor, required documents, regulatory status
- Suggested SLA: 30 days (from opening to settlement, per regulatory standards)
Healthcare
14. Provider credentialing
Healthcare provider credentialing — clinics, labs, hospitals — is the process by which an insurer or network evaluates and qualifies providers to serve its members. It involves document analysis, license verification, technical evaluation and contract signature.
- Stages: Request, Document analysis, License verification, Technical evaluation, Commercial negotiation, Contract signature, System activation (7 stages)
- Key fields: Company name, facility ID, responsible physician license, specialties, pricing table, service region, credentialing term
- Suggested SLA: 15 business days (from request to activation)
Education
15. Scholarship selection process
Educational institutions offering scholarships need to manage applications, socioeconomic analysis, supporting documentation, ranking and communication with candidates. The volume of applications and sensitivity of data require a structured, auditable process.
- Stages: Application, Document analysis, Socioeconomic analysis, Ranking, Preliminary result, Appeal, Final result, Enrollment (8 stages)
- Key fields: Candidate, intended program, family income, supporting documents, score, scholarship type, percentage awarded
- Suggested SLA: 30 days (from application deadline to final result)
How to use these templates
All 15 templates are available in the CaseFy marketplace. To get started:
- 1Access the marketplace inside your workspace
- 2Choose the template for your industry
- 3Install with one click
- 4Customize stages, fields and automations to fit your operation
Each template comes with pre-configured stages, custom fields and automation suggestions. You adapt what you need and start operating the same day.
If no template fits perfectly, use them as a starting point. Duplicate, remove stages, add fields. The goal is to shorten the path between deciding to structure a process and having the operation running.
The pattern behind the templates
Looking at all 15 templates, some patterns repeat:
- Every process has between 5 and 8 stages. Fewer than that and you lack control. More than that and the flow becomes rigid.
- Key fields are few and objective. Between 5 and 8 fields per template. Whoever asks for 30 fields fills none.
- SLAs range from 3 to 30 days. Operational processes (vacation, expenses) are fast. Regulatory processes (claims, data protection, audit) need more time.
- The timeline records everything. Regardless of industry, the complete process history is what allows auditing, learning and improving.
These patterns are not arbitrary. They reflect what works in real operations, tested by teams managing hundreds of cases per month.