Collaboration & Communication
Internal and public comments, @mentions, real-time chat, and notifications — all communication linked to the case.
Comments
Internal comments between operators and public ones for external participants.
Public Chat
Real-time conversations with external participants, no account needed.
@Mentions
Mention team members to draw attention to any artifact.
Notifications
Real-time and email notifications for relevant actions.
Tags
Visual labels with color and icon to classify cases, people, and companies.
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