Reports & Analytics
Case statistics, user performance, email analytics, and CSV/JSON export — all filtered by period and template.
Case Statistics
Total, active, completed, overdue, and average days per stage and priority.
User Performance
Cases assigned, completed, and average completion time per team member.
Email Analytics
Delivery, open, click, and bounce rates with daily and per-template views.
Export
Export case data in CSV or JSON with filters by template, stage, and period.
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